Players Entertainment customer privacy notice

Registered name: PLAYERS KTV LIMITED

This privacy notice tells you what to expect us to do with your personal information.

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• How to complain

Contact details

Email: hello@playerspartyrooms.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods:

• Names and contact details
• Date of birth
• Purchase or account history
• Information allowing the use of loyalty programs
• Photographs or video recordings
• Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Marketing preferences
• Recorded images, such as photos or videos

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Payment details
• Video recordings of public areas
• Correspondence

Lawful bases and data protection rights

• Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
• Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
•      Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
•     Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
•    Your right to erasure – You have the right to ask us to delete your personal information.
•       Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
•       Your right to object to processing – You have the right to object to the processing of your personal data.
•      Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
•       Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
• To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
• Our lawful bases for the collection and use of your data
• Our lawful bases for collecting or using personal information to provide services and goods are:
• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we are collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• We publicly share photos taken at our venue by a professional photographer, allowing guests to access their pictures quickly and easily. By entering our venue, you consent to being photographed. If you prefer not to have your photo taken, please inform the photographer.
• Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Our lawful bases for collecting or using personal information for dealing with queries, complaints or claimsare:
• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Where we get personal information from
• Directly from you
• CCTV footage or other recordings
• Publicly available sources
• Providers of marketing lists and other personal information.

How long we keep information

• We retain your data to continuously enhance our services and processes. If you wish to withdraw your data, please contact us

Who we share information with

Data processors

Monday.com/ CRM System

• This data processor does the following activities for us: Monday.com provides us with a CRM system which stores customer data relating to bookings.

Booked It/ Bookings Company

• This data processor does the following activities for us: Allows us to take bookings online and handles payment processing for us.
• Others we share personal information with
• Organisations we need to share information with for safeguarding and compliance reasons.
• Organisations providing us with a loyalty system.
• Relevant regulatory authorities.

How to complain

• If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
• If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO https://www.ico.org.uk/make-a-complaint.

• Last updated

         4 February 2025